One of the biggest components to making life easy for a Customer Support agent is having a good product. But let’s be honest, every product has its flaw and because of this the customer support/service agent’s role is critical for filling in the gap when the product fails. I had a recent interaction with a [...]

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I’ve been doing some research around hosted E-commerce solutions and wanted to post my results in hopes that people can offer insight into the best solution or recommend one that I haven’t covered yet. Below is the information I’ve pulled together thus far. I’d appreciate any feedback on the options and any recommendations for options [...]

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I was fortunate enough to work remotely the past couple of weeks so that I could do a mini Midwest tour. I started off in Saint Paul, MN and connected with friends. It was great to play catch up. From there we went down to Winona for Pam’s cousin’s wedding. The wedding was beautiful and [...]

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With the creation of Biztranet.com, I’ve been doing more research into Intranets including their impact on businesses, adoption among small businesses, and overall awareness. I was surprised to find that among small businesses, Intranets are still unknown. If you have worked at a company that has more than 100 employees, there is a good chance [...]

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Pam told me today about a guy that was hitting on her, this happens often, and in this case and previous cases when the guy sees that she has a wedding ring they immediately back off and say, sorry I didn’t realize that you are married. Now Pam wasn’t leading them on, she is just [...]

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