I haven’t blogged in a bit but thought I’d do a quick post on changing how your profile will appear to other users on LinkedIn. When you view a user’s LinkedIn profile, it captures this and displays it in a report to the user. If you’d like more anonymity when navigating through the site, do [...]

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This has been a pretty crazy year on many levels but as I get towards the end of the year I reflect on a lot of things I’m thankful for. Here is my top 6 list: Top of the list is my wife, she is amazingly supportive and everyday I thank God she is in [...]

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The 2011 Recognition for Excellence in Customer Support and Service Awards are open for nominations. You can nominate your favorite agent/company by tweeting or filling out the form here: http://www.supportawards.org The top agent will win an Xbox 360 Kinect bundle and the companies will win an award. Please help spread the word and nominate for [...]

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I just got back from an amazing roadtrip. Here are the details of what we did: Thursday Aug 4th Left San Diego and headed towards Vegas. Did I mention it was Pam, myself and Lucy (our Golden Retriever). We arrived in Las Vegas around 1am and stayed at a La Quinta off the strip. The [...]

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Here is a summary of things going on: It is less than 14 days to the start of the 3rd Annual SupportAwards. I’m excited about this year as it should prove to be a strong turn out for nominations and votes. We have some great sponsors this year too. MindTouch just announced the release of [...]

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