The support plan structure that we subscribe to at MindTouch includes 2 tiers of tickets.  The first tier is a System Maintenance ticket which are basic questions about how to use/install/configure MindTouch.  Then we have advanced tickets called METs (MindTouch Expert Tickets).  These allow for support for advanced functionality within MindTouch.
METs are a cornerstone to [...]

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I’m looking for an outstanding customer support agent to come work with me at MindTouch.  Read the job description and see if you have what it takes.

Tags: customer support, job, Mindtouch

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Tags: LVTC, Mindtouch

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The past couple of months I’ve been working on what I’ve corporately dubbed “My Digital Strategy”.  What this is in reference to is managing all aspects of my life digitally in a way that is easy to scale, easy to manage, and secure from hardware failures.  I’ve put a lot of thought into this and [...]

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We have a new promotion at MindTouch just in time for summer.  It is the Summer of Support special where if you have a MindTouch Core install you can receive support for it through MindTouch commercial support.  Which means you will be able to interface directly with me.  I encourage you to check it out [...]

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