The past couple of weeks I’ve been keeping busy with catching up on side projects and working hard at work.  MindTouch has been showing constant growth across the board which is great to see.  From the customer support end, I’m seeing more advanced cases where the customers are getting into the guts of MindTouch and [...]

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With the launch of SupportAwards, it has been great to see the increase in awareness for customer support and service.  I’ve been searching twitter every night looking for mentions of great customer support or service and recommending that they nominate the company for a support award.  If you get a message from @supportawards, it isn’t [...]

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Support Awards has been open for nominations for about a week now.  We’ve received some good nominations, but still need more.  Please help spread the word and have anyone you know nominate a company for a customer support/service award.  You can nominate by going here: http://www.supportawards.org/Nominate One thing to note is that Support Awards spans [...]

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This weekend was fairly productive.  I opened SupportAwards.org for nominations on Midnight Saturday and have already received nominations.  The nomination period will run until the end of August.  You can nominate by going to http://www.supportawards.org/Nominate   I also received my new microwave on Saturday.  The microwave is an over the stove microwave and so started [...]

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SupportAwards.org is now open for nominations. SupportAwards.org is a site where you can nominate your favorite customer support/service department and representative to receive the R.E.C.S.S. (Recognition for Excellence in Customer Support and Service). There are multiple industries that you can select from and companies of all sizes are eligible. To [...]

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